Shipping policy

We offer free insured shipping on all orders.

Order processing typically takes 1 to 3 business days. Once your order has been processed and dispatched, estimated delivery times are as follows:

• Australia: 5 to 14 business days
• New Zealand: 5 to 14 business days
• United States: 7 to 14 business days
• United Kingdom: 7 to 14 business days
• Canada: 7 to 14 business days
• Europe: 7 to 14 business days
• Rest of World: 14 to 20 business days

Please note that delivery times are estimates only and may vary due to factors outside our control, including customs processing, carrier delays, peak shipping periods, weather events, and local delivery conditions.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

Depending on your location, orders may be shipped from one of our warehouse partners to ensure the most efficient delivery service.

If you have any questions regarding your order, please contact our customer support team at support@couchcloudco.com